Getting help in an emergency


If you are experiencing an emergency and need to access the emergency services, there are several options how to do so including a 111 BSL service provider:

Call NHS 111 if you urgently need medical help or advice but it’s not a life-threatening situation. You can also call NHS 111 if you’re not sure which NHS service you need.

Call 999 if someone is seriously ill or injured and their life is at risk.

NHS 111 BSL Service  How this works. Using your computer and webcam, or the InterpreterNow app on your smartphone or tablet, you make a video call to a BSL interpreter. The interpreter telephones an NHS 111 adviser and relays your conversation with them. The NHS 111 adviser will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. Where possible the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisers think you need an ambulance they will immediately arrange one for you. Click here to learn more.

Emergency SMS service You can register your phone to send emergency texts to 999. Click here for more information on how to register and use the emergencySMS service.

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